Shipping policy

  1. Our Shipping Commitment
    Thank you for shopping with NOVA TRADE COLLECTIVE LLC. We are committed to delivering your consumer electronics accurately, well-protected, and within a reasonable timeframe. Our packing team carefully secures each electronic unit to reduce the risk of harm during transit.
  2. Order Processing Time
    All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation. If we experience a high volume of orders, processing times may be extended. Customers will be notified if there are any significant delays via our support email.
  3. Shipping Rates and Delivery Estimates
    Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times: Standard Shipping: 15 business days. Delivery times are estimates and may vary due to carrier delays, customs clearance, weather conditions, logistical constraints, or holidays. We cannot guarantee exact arrival dates as these factors sit outside our direct control.
  4. Shipment Confirmation and Order Tracking
    Once your order has shipped, you will receive a shipment confirmation email containing your tracking information. Tracking details typically become available within 24-48 hours after shipment. If the tracking information remains inactive after this waiting period, you may reach out to our support team for further checks.
  5. Incorrect Address Disclaimer
    Please ensure that your shipping address is accurate and complete at checkout. NOVA TRADE COLLECTIVE LLC is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. If a package is returned to our warehouse due to address mistakes, reshipping fees will apply for another delivery attempt.
  6. Lost or Damaged Packages
    Lost Packages: If your package is lost in transit, please contact us within 7 days of the expected delivery date. Damaged Items: If your consumer electronics arrive damaged, please contact us within 48 hours of delivery and provide clear photos of the damaged items and packaging. We will examine your evidence and provide a suitable resolution in a timely manner.
  7. Electronic Device Usage Notice
    All consumer electronic devices should be used, charged and stored following the guidance enclosed with every product. NOVA TRADE COLLECTIVE LLC is not responsible for damage caused by mismatched power supplies, unauthorized disassembly, careless handling, or improper operation of the products.
  8. International Shipping, Customs Notice & Contact Information
    For international shipments, customs duties, taxes, or import fees may apply depending on the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost. If you have any questions regarding this Shipping Policy, please contact us:
    Trade Name: NOVA TRADE COLLECTIVE LLC
    Email: service@sereinvolt.com
    Business address: 3044 WAVECREST WAY LEXINGTON, KY 40509. United States
    Phone Number: +1 9377669301